Frequently asked questions
Ordering, sizing, fabrics, shipping and returns — the questions parents ask us most, answered straight. Anything else: harisleadgen8+littlebasics@gmail.com.
Kids' basics ordering questions, answered
How does ordering work at Little Basics?
Add packs to your cart, check out with your details, and you will see an order reference on the confirmation page. Online payment is not active yet: we confirm every order personally by email — including final specifications, delivery arrangements and the total — before any payment is taken. Nothing is charged at checkout.
Why do you confirm orders by email instead of taking payment online?
We are a new store and our payment and fulfilment setup is still being completed. Confirming by email first means no customer pays for anything until the details of their order are checked and agreed. When online payment launches, this page will say so plainly.
Is this a sample catalogue?
Yes — the current collection is presented as a launch preview: photography and descriptions show the planned range, and specifications are confirmed with our supplier before dispatch. Any product detail still awaiting confirmation is marked on its page.
Which size should I order if my child is between sizes?
It depends on the product: size up for underwear and undershirts, down for leggings, true size for thermals. The size guide page gives the full chart plus per-product advice, and you can email us measurements for a personal recommendation.
What does 'cotton-rich' mean on your product pages?
It means cotton is the main fiber, blended with a small amount of stretch or synthetic fiber for fit and durability. Where the exact percentage is still being confirmed with our supplier, the product page marks it as an editable placeholder instead of printing an unverified figure.
Do your products have tags?
No sewn-in tags. Care and size information is printed directly on the fabric, which is the single most requested comfort feature from parents of kids with sensitive skin.
How long does shipping take?
Delivery arrangements are confirmed by email with each order before payment, including the timeframe for your address. Our shipping page explains how fulfilment will work as the store's arrangements are finalised — we do not print delivery promises we cannot yet keep.
Can I return or exchange a pack?
Unworn, unwashed packs in their original condition can be returned or exchanged within 30 days of delivery; for hygiene reasons, worn or washed underwear cannot be resold and is not returnable unless faulty. The returns page has the full draft policy.
Do you ship outside the United States?
Our opening collection is aimed at US customers. If you are elsewhere, email us before ordering and we will tell you honestly whether we can fulfil your order.
Do you offer gift wrapping or gift orders?
Not yet. You can order to any US delivery address at checkout; gift notes and wrapping are on the list of things to add once fulfilment is running.